Tuesday, June 21, 2011

Use a cabin like you said you were going to use it.......

Recently we have had some guests in two different properties say there was going to be just "6" people and just "2" people in the units. We charge guests accordingly for cleaning and our expectation is they will keep the place similar as they found it. These two rentals caused our cleaning people to have 7 and 6 loads of laundry respectively which is excessive. We are then forced to follow up with the guest and ask many questions - but basically they had many more people to the places than promised.

If you do this, please know you will be charged for the extra time it takes the cleaning crew, plus it is inconsiderate as the cleaning person(s) has alloted so much time. They now will have to take laundry out or stay longer to be sure it is ready for the next guest.

We all understand you may want to entertain people at a rental, if so, ask them to bring their own towels to use in the hot tub. Or if they want to unexpectedly decide to spend the night, alert the property manager so they can get the cleaning time reallocated.

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